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GIVING HELP

Giving How-to

Can I give directly to Pioneers' general fund?
Are my gifts tax-deductible?
How do I give a missionary a personal, or non tax-deductible, gift?
Can a church give a missionary a personal gift?
How do I make a gift "in memory of" or "in honor of" someone?
How can I update my contact information?
How do I give by check?

Financial Accountability

What percentage of my gift actually goes to the missionary?
How are Pioneers missionaries paid?
What financial accountability does Pioneers have?

Automatic Transactions

Are there fees related to credit card transactions?
What do I do if I'm having trouble setting up a recurring gift using the website?
How do I change my credit card number and expiration date?
Can I receive my receipts electronically?

Contact

What if my question isn't answered here?
The Director of Pioneers' Donor Services would love to hear from you!


What percentage of my gift actually goes to the missionary?

Before missionaries go to the mission field, we retain 10% of every contribution for administrative expenses such as receipting gifts, sending donor statements and maintaining legal compliance with our financial activity. Once overseas, we retain an additional 2% for international leadership, which provides care and accountability for missionaries and missionary teams.

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How are Pioneers missionaries paid?

Pioneers is a faith-based mission in which the majority of its personnel depend on the Lord for the provision of their paycheck. Teams of churches and individuals partner together with each worker to provide their necessary prayer support, salary, and work expenses. Our missionaries are most easily understood as employees of our organization. Each month they receive a set salary that is determined by their individual ministry and personal needs for their family and the standards of living in their part of the world. Regardless of fluctuations in the amount of donations received, they receive the same salary, provided the funds are available. All the gifts that are given to support missionaries are held in our accounting under their names, and the funds remain available for them, if they have special ministry needs above their salary.

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Are there fees related to credit card transactions?

Our bank charges us a 2.5% fee to process credit cards. Therefore, we deduct that 2.5% fee from each credit card gift.

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What do I do if I'm having trouble setting up a recurring gift using the website?

If you're having trouble setting up your recurring gift on the website, you can setup your gift by completing the Recurring Gift Form and emailing it to our Donor Services team. To fill out the form, click here.
Email Donor Services here:  donorservices@pioneers.org

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How do I give by check?

Make your check payable to Pioneers and enclose a note stating the name of the missionary or project you wish to support and the corresponding account number. You can mail the contribution to: Pioneers Attn: Donor Services 10123 William Carey Dr. Orlando, FL 32832.

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Can I give directly to Pioneers' general fund?

Yes. Only 35 percent of Pioneers' annual budget is covered by the contributions given to our missionaries. Therefore, we depend on the Lord to provide the remainder of our operating expenses from other sources. To designate your donation for this purpose, indicate “Strategic Priorities Fund” when you give your gift, or click here to give to our Strategic Priorities Fund right now.

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Are my gifts tax-deductible?

Donations for missionary support, global projects, and Pioneers' Strategic Priorities Fund are tax-deductible. According to IRS guidelines, such gifts remain under the jurisdiction and control of Pioneers. Personal gifts (such as those given at Christmas or birthdays) can be given to missionaries, however the words "non tax-deductible" must be written on the check.

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How do I give a missionary a personal, or non tax-deductible, gift?

To give a personal, non tax-deductible gift to a missionary at Christmas-time or other special occasions, make your check payable to Pioneers and write "non tax-deductible" on the memo line. This check must be separate from your regular support check to ensure that 100% of your gift can be given to the missionary. Churches are unable to give personal, non tax-deductible gifts. (See below.)

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Can a church give a missionary a personal gift?

Because churches issue tax-deductible receipts to individuals to collect funds, we cannot process donations from churches as personal, non tax-deductible gifts. All gifts from churches that say “Christmas” or “personal” will be designated to the missionary's account as extra donations.

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How do I make a gift "in memory of" or "in honor of" someone?

Simply indicate this intent when you give your gift. At your request, a letter may be sent from Pioneers to the person or family you are recognizing with your gift. To facilitate this, please provide the appropriate name, address and specifications (e.g. Do you wish to be named? May we share how much was given to the missionary or project?). If you are making the gift online, use the "Comments" box to provide the information mentioned above with your contribution.

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How can I update my contact information?

If you are a donor, please email your address, phone, or email address changes to the Donor Services Team.

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How do I change my credit card number and expiration date?

Call Donor Servies at 407-382-6000 to make any changes to your credit card giving.

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Can I receive my receipts electronically?

If you give monthly or quarterly via EFT, credit card or online bill pay and would like to receive your receipts by e-mail, please contact Donor Services. Please include your primary e-mail address, your name and your partner number in the body. Your partner number is located in both the top and bottom sections of your paper receipt, near your name. If you have any questions, please email Donor Services or call 407-382-6000.

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What financial accountability does Pioneers have?

You can read about our accountability standards by clicking here.

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What if my question isn't answered here?

If you have any questions or if we can help you further in any way, please email or call the Donor Services Team at 407-382-6000.

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The Director of Pioneers' Donor Services would love to hear from you!

Donor Services is committed to serving you as you partner financially with our missionaries. If you feel that we have not handled your transactions satisfactorily or would like to make a suggestion, please email Brian or call him at 407-581-7403.

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